Corporate Motto:
1) love your neighbor
2) love your country
3) love your work
(Alberto Galgano, Total quality)
Those who can not do anything
has always ready a plan that would work .
(A. Bloch, The 3rd book by Murphy)
About three years ago, suddenly burst into the library theme of "total quality". Many officials, intellectuals suddenly began to speak in a language incomprehensible to me, this new and miraculous perspective.
all started with a booklet containing the text of the intervention made by the Director at a meeting in Milan, "the Librarian 2000.
Despite the vagueness of the title ("Total quality in staff training: a working hypothesis in the Library"), I read it hoping to find an analysis, perhaps in part but made realistic and practical approach, difficulties in the operation Institute.
But the director was limited, insisting in a general and emphatic, with a series of statements and declarations of intention, all so unrealistic as to seem far-fetched because, at the extent, the novelty and radical nature of the goals, fielding media completely inconsistent and weak arguments and rhetorical.
"How in the world production, it must also in the libraries there are limits to the search for a generic quality, as measured, at best, quantity and timeliness of services rendered, but the search for total quality. "
"Today, design the organization of libraries means to conceive of modern companies, which must be competitive and that is to provide effective services through efficient management."
"In other words, you must create a culture of quality in an environment that is perhaps the least suited to implement, because of its structural constraints: rigidity of careers, hierarchical system, lack of economic incentives, etc..
"The problem of overcoming these constraints can be solved only through the motivation and involvement of staff: each person must find their own role and feel part of the community, tied to a specific mission. "
"... to paraphrase a concept expressed by Alberto Galgano, 'love the show' [ie the customer], the purpose of the Library will become: 'love you'." All
brochure prose reminded me of some old articles gelatinous Unit: you start a process that creates the conditions for starting the overcoming of the capitalist system, etc.. etc..
From the article "ISO 9000: Quality and Technical Libraries," published recently by a librarian who is also a respected theologian of the QS (Quality System), I take this 'axiom of Total Quality':
"The human and material resources are the foundation for a SQ set up, and his realization begins when the 'quality' becomes a value for all staff. "
What about these concepts, these tautologies Jehovah's Witnesses? Leave the exact time that they find.
The implementation of quality system, it is said, can begin only when the quality becomes a value for all staff. Thank you! It 's like saying there will be no more wars, when everyone will love. But the difficulty lies precisely in arriving at that point!
The usefulness of the theory of quality is reduced to some basic catechism of elementary logic (for example, understand what are the causes and what effects), and encoded as abstract principles of sensible criteria for home economics (for example, focus on a few important factors and not getting lost in sub-items).
Beyond the standardization of these and other elements of common sense, the theory that quality does not propose to the directors of companies with a simple sales pitch action against the workers and staff, with veins even mystical, as these principles when processing : be original, follow your dreams and keep a vision of youth, etc.. But while
a real company (ie it is not the government) has very specific means to implement the quality system, such as the choice of leaders, the selective recruitment of employees, the possibility of withdrawal or dismissal of rewards and punishments, and the rhetorical arsenal of mystic has only a secondary role to facilitate the identification by the staff at work and to mitigate conflicts, the documents that seek to apply the Quality System to state libraries link only on the repertoire of slogans and exhortations, and seem to believe it has already done half the work with ease and annoying insistence on claiming a kind of catharsis palingenesis or staff, as if it were enough to invoke to see it realized. Also
supporters and operators of total quality in the library are developing a series of procedures, a succession of bureaucratic operations that allegedly logic, applied as a rigid grid or as a mold intelligent all the work and tasks, to ensure ( according to them) the results in accordance with the Quality System. Illusion! That series of operations required would make the work more cumbersome and is only intended to remain on paper.
1) love your neighbor
2) love your country
3) love your work
(Alberto Galgano, Total quality)
Those who can not do anything
has always ready a plan that would work .
(A. Bloch, The 3rd book by Murphy)
About three years ago, suddenly burst into the library theme of "total quality". Many officials, intellectuals suddenly began to speak in a language incomprehensible to me, this new and miraculous perspective.
all started with a booklet containing the text of the intervention made by the Director at a meeting in Milan, "the Librarian 2000.
Despite the vagueness of the title ("Total quality in staff training: a working hypothesis in the Library"), I read it hoping to find an analysis, perhaps in part but made realistic and practical approach, difficulties in the operation Institute.
But the director was limited, insisting in a general and emphatic, with a series of statements and declarations of intention, all so unrealistic as to seem far-fetched because, at the extent, the novelty and radical nature of the goals, fielding media completely inconsistent and weak arguments and rhetorical.
"How in the world production, it must also in the libraries there are limits to the search for a generic quality, as measured, at best, quantity and timeliness of services rendered, but the search for total quality. "
"Today, design the organization of libraries means to conceive of modern companies, which must be competitive and that is to provide effective services through efficient management."
"In other words, you must create a culture of quality in an environment that is perhaps the least suited to implement, because of its structural constraints: rigidity of careers, hierarchical system, lack of economic incentives, etc..
"The problem of overcoming these constraints can be solved only through the motivation and involvement of staff: each person must find their own role and feel part of the community, tied to a specific mission. "
"... to paraphrase a concept expressed by Alberto Galgano, 'love the show' [ie the customer], the purpose of the Library will become: 'love you'." All
brochure prose reminded me of some old articles gelatinous Unit: you start a process that creates the conditions for starting the overcoming of the capitalist system, etc.. etc..
From the article "ISO 9000: Quality and Technical Libraries," published recently by a librarian who is also a respected theologian of the QS (Quality System), I take this 'axiom of Total Quality':
"The human and material resources are the foundation for a SQ set up, and his realization begins when the 'quality' becomes a value for all staff. "
What about these concepts, these tautologies Jehovah's Witnesses? Leave the exact time that they find.
The implementation of quality system, it is said, can begin only when the quality becomes a value for all staff. Thank you! It 's like saying there will be no more wars, when everyone will love. But the difficulty lies precisely in arriving at that point!
The usefulness of the theory of quality is reduced to some basic catechism of elementary logic (for example, understand what are the causes and what effects), and encoded as abstract principles of sensible criteria for home economics (for example, focus on a few important factors and not getting lost in sub-items).
Beyond the standardization of these and other elements of common sense, the theory that quality does not propose to the directors of companies with a simple sales pitch action against the workers and staff, with veins even mystical, as these principles when processing : be original, follow your dreams and keep a vision of youth, etc.. But while
a real company (ie it is not the government) has very specific means to implement the quality system, such as the choice of leaders, the selective recruitment of employees, the possibility of withdrawal or dismissal of rewards and punishments, and the rhetorical arsenal of mystic has only a secondary role to facilitate the identification by the staff at work and to mitigate conflicts, the documents that seek to apply the Quality System to state libraries link only on the repertoire of slogans and exhortations, and seem to believe it has already done half the work with ease and annoying insistence on claiming a kind of catharsis palingenesis or staff, as if it were enough to invoke to see it realized. Also
supporters and operators of total quality in the library are developing a series of procedures, a succession of bureaucratic operations that allegedly logic, applied as a rigid grid or as a mold intelligent all the work and tasks, to ensure ( according to them) the results in accordance with the Quality System. Illusion! That series of operations required would make the work more cumbersome and is only intended to remain on paper.
These stacks of modules and boards remember the cries of Manzoni. Even
current theologians of total quality in the library are of the same stuff that the revolutionaries demanded thirty years ago a program of continuing education by the new Ministry of Culture. Very often even the same people who, in their cursus honorum have not even skipped a stage of the classic journey from the revolution to the professional virtual unrealistic.
They give a lot to do to organize dense set of contacts, meetings, conferences, writing articles, compiling mountains of cards and modules, hold or attend ...
Because they lack a true original ambition, the spring that makes them take only the permanent attention to what is in fashion, what the market wants, what he can bring even a tiny advantage. The market wants
ostrich meat? flour earthworm? They are always ready to answer, "you just become breeders and we used to eat with relish".
current theologians of total quality in the library are of the same stuff that the revolutionaries demanded thirty years ago a program of continuing education by the new Ministry of Culture. Very often even the same people who, in their cursus honorum have not even skipped a stage of the classic journey from the revolution to the professional virtual unrealistic.
They give a lot to do to organize dense set of contacts, meetings, conferences, writing articles, compiling mountains of cards and modules, hold or attend ...
Because they lack a true original ambition, the spring that makes them take only the permanent attention to what is in fashion, what the market wants, what he can bring even a tiny advantage. The market wants
ostrich meat? flour earthworm? They are always ready to answer, "you just become breeders and we used to eat with relish".
0 comments:
Post a Comment